ACS Leadership virtual panel discussion - Driving Operational Excellence Across Shared Services with Intelligent Automation
Join the session to uncover 2023 trends and predictions in intelligent automation, and hear from Dr Ian Oppermann, NSW Government Chief Data Scientist, the first-hand experience of leveraging intelligent automation for improved processes and experiences.
Wed 15 Feb 2023 05:00 PM AEDT
Duration: 1.0 hours
Register by Tue 14 Feb 2023 05:00 PM AEDT
Contact Event Organiser
Virtual
CPD Hours: 1
Skills Level: -
About this event
Driving Operational Excellence Across Shared Services with Intelligent Automation.
The public sector is like no other industry. Many of its functions are truly lifeline, be that in healthcare or in providing support for society’s most vulnerable. It uniquely encompasses many other industries, such as healthcare, education, finance, transportation, agriculture, insurance, even some retail and real estate. Adding to that complexity is the public sector’s typical status as a country’s largest employer. So, how does public sector manage, secure and transform this behemoth? It has tons of data, millions of employees, and innumerable systems, processes and applications. However, for the greater good of citizens, all need to be working together.
In this session, we’ll share the intelligent automation* (IA) trends and predictions for 2023 and how IA helps drive operational excellence across shared services. We are also joined by Dr Ian Oppermann, NSW Government’s Chief Data Scientist at the Department of Customer Service, and Pegah Ebrahimi, Intelligent Automation Manager at the Department of Education (DOE) NSW, who’ll share insights on their automation journeys – the best practices, automation strategy, quick-wins and more.
*Intelligent automation combines multiple technologies including business process management (BPM), robotic process automation (RPA) and artificial intelligence (AI) to streamline and scale process automation and decision making.
Join our session to uncover:
• 2023 trends and predictions in intelligent automation
• How numerous agencies are already leveraging intelligent automation to change the way public sector works and serves for the better
• First-hand experience of running an intelligent automation program at the Department of Education NSW and Department of Customer Service NSW - the best practices, automation strategy, quick-wins and more
If you can’t make it live, register to receive the recording on-demand. Please register with your business email address.
About SS&C Blue Prism
SS&C Blue Prism allows organizations to deliver transformational business value via our intelligent automation platform. We make products with one aim in mind — to improve experiences for people.
By connecting people and digital workers, you can use the right resource, every time, for the best customer and business outcomes. We supply enterprise-wide software that not only provides full control and governance but also allows businesses to react fast to continuous change.
To learn more, visit www.blueprism.com and follow us on Twitter @blue_prism and on LinkedIn
The public sector is like no other industry. Many of its functions are truly lifeline, be that in healthcare or in providing support for society’s most vulnerable. It uniquely encompasses many other industries, such as healthcare, education, finance, transportation, agriculture, insurance, even some retail and real estate. Adding to that complexity is the public sector’s typical status as a country’s largest employer. So, how does public sector manage, secure and transform this behemoth? It has tons of data, millions of employees, and innumerable systems, processes and applications. However, for the greater good of citizens, all need to be working together.
In this session, we’ll share the intelligent automation* (IA) trends and predictions for 2023 and how IA helps drive operational excellence across shared services. We are also joined by Dr Ian Oppermann, NSW Government’s Chief Data Scientist at the Department of Customer Service, and Pegah Ebrahimi, Intelligent Automation Manager at the Department of Education (DOE) NSW, who’ll share insights on their automation journeys – the best practices, automation strategy, quick-wins and more.
*Intelligent automation combines multiple technologies including business process management (BPM), robotic process automation (RPA) and artificial intelligence (AI) to streamline and scale process automation and decision making.
Join our session to uncover:
• 2023 trends and predictions in intelligent automation
• How numerous agencies are already leveraging intelligent automation to change the way public sector works and serves for the better
• First-hand experience of running an intelligent automation program at the Department of Education NSW and Department of Customer Service NSW - the best practices, automation strategy, quick-wins and more
If you can’t make it live, register to receive the recording on-demand. Please register with your business email address.
About SS&C Blue Prism
SS&C Blue Prism allows organizations to deliver transformational business value via our intelligent automation platform. We make products with one aim in mind — to improve experiences for people.
By connecting people and digital workers, you can use the right resource, every time, for the best customer and business outcomes. We supply enterprise-wide software that not only provides full control and governance but also allows businesses to react fast to continuous change.
To learn more, visit www.blueprism.com and follow us on Twitter @blue_prism and on LinkedIn
Speakers
Facilitator
Darren Cockerell
Darren Cockerell is Head of Solutions Consulting ANZ at SS&C Blue Prism. He is responsible for understanding clients' strategic aims and business needs and matching them with the right SS&C Blue Prism technical solution.
Acting as SS&C Blue Prism’s technical solutions subject matter expert throughout both sales and implementation cycles, he works with SS&C Blue Prism’s customer office, sales and technical teams to provide strategic guidance and bring to the fore underlying opportunities for private and public sector clients to understand the latest developments by providing thought leadership in Robotic Process Automation (RPA), intelligent and cognitive automation.
Before joining SS&C Blue Prism in 2017, Darren spent over 20 years in senior management IT roles, including Solutions Architect at Intelligence Automation software platform, Kofax Australia and Director at Topcall reseller, TopCom Australia. He was also a Managing Director of Corporate Computer Assist. Darren is an experienced industry presenter across online and offline live platforms. He attended Monash University studying Information, Technology and Robotics.
Acting as SS&C Blue Prism’s technical solutions subject matter expert throughout both sales and implementation cycles, he works with SS&C Blue Prism’s customer office, sales and technical teams to provide strategic guidance and bring to the fore underlying opportunities for private and public sector clients to understand the latest developments by providing thought leadership in Robotic Process Automation (RPA), intelligent and cognitive automation.
Before joining SS&C Blue Prism in 2017, Darren spent over 20 years in senior management IT roles, including Solutions Architect at Intelligence Automation software platform, Kofax Australia and Director at Topcall reseller, TopCom Australia. He was also a Managing Director of Corporate Computer Assist. Darren is an experienced industry presenter across online and offline live platforms. He attended Monash University studying Information, Technology and Robotics.
Panellist
Ian Oppermann
Dr Ian Oppermann is the NSW Government’s Chief Data Scientist working within the Department of Customer Service and Industry Professor at the University of Technology Sydney (UTS). Ian has 27 years of experience in the ICT sector and has led organizations with more than 300 people, delivering products and outcomes that have impacted hundreds of millions of people globally. He has held senior management roles in Europe and Australia as Director for Radio Access Performance at Nokia, Global Head of Sales Partnering (network software) at Nokia Siemens Networks, and then Divisional Chief and Flagship Director at CSIRO.
Ian is considered a thought leader in the area of the Digital Economy and is a regular speaker on “Big Data”, broadband enabled services and the impact of technology on society. He has contributed to 6 books and co-authored more than 120 papers which have been cited more than 3500 times. Ian has an MBA from the University of London and a Doctor of Philosophy in Mobile Telecommunications from Sydney University. Ian is a Fellow of the Institute of Engineers Australia, a Fellow of the IEEE, a Fellow of the Australian Academy of Technological Sciences and Engineering, a Fellow of the Royal Society of NSW, a Fellow and Immediate Past President of the Australian Computer Society, and a graduate member of the Australian Institute of Company Directors. Ian is also president of the Australia National Committee of the IEC and president of the JTC1 strategic advisory committee in Australia.
Ian is considered a thought leader in the area of the Digital Economy and is a regular speaker on “Big Data”, broadband enabled services and the impact of technology on society. He has contributed to 6 books and co-authored more than 120 papers which have been cited more than 3500 times. Ian has an MBA from the University of London and a Doctor of Philosophy in Mobile Telecommunications from Sydney University. Ian is a Fellow of the Institute of Engineers Australia, a Fellow of the IEEE, a Fellow of the Australian Academy of Technological Sciences and Engineering, a Fellow of the Royal Society of NSW, a Fellow and Immediate Past President of the Australian Computer Society, and a graduate member of the Australian Institute of Company Directors. Ian is also president of the Australia National Committee of the IEC and president of the JTC1 strategic advisory committee in Australia.
Speaker
Pegah Ebrahimi
Pegah Ebrahimi
Intelligent Automation Manager
NSW Government, Department of Education (DOE)
Pegah Ebrahimi is the Intelligent Automation Manager at the Department of Education (DOE) NSW. With a comprehensive background in Financial Services, Higher Education, and Healthcare, she has successfully executed complex automation projects with the goal of improving operational efficiency and business outcomes. In her current role, Pegah leads the Intelligent Automation team, with a focus on streamlining services and delivering digital transformation, thereby enhancing customer experience for over 1 million learners, 2200 schools, and 170,000 employees.
A proud alumnus of the University of Sydney, Pegah holds a bachelor’s degree in Electrical Engineering and a master’s degree in Biomedical Engineering. Her achievements include multiple awards for her research on patient-specific design of heart implants.
Intelligent Automation Manager
NSW Government, Department of Education (DOE)
Pegah Ebrahimi is the Intelligent Automation Manager at the Department of Education (DOE) NSW. With a comprehensive background in Financial Services, Higher Education, and Healthcare, she has successfully executed complex automation projects with the goal of improving operational efficiency and business outcomes. In her current role, Pegah leads the Intelligent Automation team, with a focus on streamlining services and delivering digital transformation, thereby enhancing customer experience for over 1 million learners, 2200 schools, and 170,000 employees.
A proud alumnus of the University of Sydney, Pegah holds a bachelor’s degree in Electrical Engineering and a master’s degree in Biomedical Engineering. Her achievements include multiple awards for her research on patient-specific design of heart implants.
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