ACS Professional: Championing Automation and Innovation to Accelerate Transformation [Virtual]
Join us on Tuesday 5 April to hear from Kathleen Mackay, Australian CIO of the Year 2021 and Chief Information Technology Officer, RACT.
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About this event
In this fireside chat, we are joined by Kathleen Mackay, Chief Information Technology Officer, RACT, who will share her expertise in organisation transformation through technology. Kathleen has more than two decades of experience within the technology sector and recently claimed the top spot in the Australian CIO of the Year.
Kathleen was awarded Australian CIO of the Year in recognition of her contribution to transforming NSW government services whilst at Revenue NSW. She commenced at Revenue NSW in 2018 as Executive Director of Strategy and Transformation with a remit to accelerate transformation. Kathleen joined RACT in November 2021 in the newly created position of Chief Information Technology Officer.
Learn from Kathleen's story and these 5 key takeaways:
- How to successfully transform process automation from idea to reality
- Leading an organisation through a culture of innovation and risk-taking
- The challenges and successes of using artificial intelligence with advanced analytics to identify and support vulnerable customers
- Championing better ways of working, flattening the hierarchy to better connect the executives with the delivery teams
- How to lead the transformation of productive, digitally-enabled workplaces that encourage staff to thrive
Speakers
Kathleen Mackay is the Chief Information Technology Officer at RACT and a Digital Strategy Advisor in the public sector consulting practice at Publicis Sapient. She has more than two decades of experience within the technology sector and is an expert in digital business transformations. Kathleen recently claimed the top spot in the Australian CIO of the Year – the first women to receive this prestigious award for her contribution and achievements. She has a lifelong passion for bringing fun and sustainability to the workplace and her mission is to create productive, digitally enabled workplaces that enable staff to thrive.
Kathleen was awarded Australian CIO of the Year in recognition of her contribution to transforming NSW government services whilst at Revenue NSW. Kathleen commenced at Revenue NSW in 2018 as Executive Director of Strategy and Transformation with a remit to accelerate transformation. She demonstrated personal flexibility and adaptability in taking on new roles and served as Executive Director of Fines and Debt Collection before moving on to the Chief Digital Officer role. She led and persisted unrelentingly in driving an incredible portfolio of change during her tenure.
Kathleen championed better ways of working including disciplined agile, activity-based working, ‘work from anywhere’, flattening the hierarchy to better connect the executives with the delivery teams, and encouraging executives to sit near their teams rather than in an ivory tower!
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