ACS Emerging and Deep Tech Webinar: AI and Machine Learning to engage customers
Dr. Andrew McMullan, Chief Analytics Officer at the Commonwealth Bank of Australia (CBA) will discuss how CBA is leading the way in cutting edge Artificial Intelligence (AI) and Machine Learning to drive better outcomes for customers.
Member $0.00
Member-Concessional $0.00
Contact Event Organiser
About this event
Cutting edge Artificial Intelligence and Machine Learning, the backbone of Customer Engagement Engine driving the best outcomes for customers
Join us at this upcoming event, where you will hear from Andrew McMullan, CAO at the Commonwealth Bank of Australia as he will share CBA's latest AI innovations to drive customer engagement.
He will talk about how Machine Learning and AI enabled the award-winning Customer Engagement Engine (CEE) created for CBA, how it was established, the integration of multiple customer channels and CBA’s ongoing investment into AI, Machine Learning, experimentation and models.
Additionally, Andrew will talk through some examples which have been successfully rolled out to assist in improving customers financial wellbeing and help them in times of crisis, most recently the Australian bushfires of 2019/2020 and COVID-19.
Notice for all attendees including ACS Professional Year Students
When attending virtual events, in order to claim and qualify for the required CPD hours, Professional Year students need to attend the online event in its entirety which will be tracked by the ACS events team. Please ensure you don't minimise your window when attending a virtual event.
If a cloaking software program is used when connecting to an online event, your attendance cannot be recorded and CPD hours cannot be allocated. This does not include the use of VPN.
Please allow up to 2 weeks for CPD hours to be allocated to your membership profile.
For the sole purpose of registering you for this event, your registration details have been shared with Redback conferencing. Please refer to the Redback Data Policy at https://www.redbackconnect.com.au/privacy-policy/ for confirmation that the data will not be used for any other purpose outside of this webinar.
Speakers
Earlier in his career, Andrew worked in Academia as a lecturer in Mathematics and Statistics, before leading the Rating and LGD methodology team for several years at UBS Investment Bank. The CAO leads the Data & Decision Science team who are responsible for leading the delivery of world-class data, analytics and technology capabilities to improve the financial well-being of our customers and communities.
The core functions include Customer Engagement Engine (design and delivery of all customer contact strategies, across all systems and all channels), Data Office and Data Science and Advanced Modelling (all AI, Machine Learning, Deep Learning, Adaptive Modelling and Advanced Analytics).
Event Terms & Conditions
Registration
- Payment in full is required the time of booking in order for the registration to be valid.
- To avoid disappointment, ensure you pay for your booking(s) before the registration closing date. Anyone that has not received a confirmation email will not be on the event attendance list and therefore will not be admitted to the event.
- Online registration ends at the time stated on the event registration page.
Cancellation and Refund
All cancellations must be processed through the website, a refund will only be considered if it is at least 3 working days prior to the event.
Disclaimer
- ACS reserves the right to change the program at any time. Every effort will be made to ensure a program of equivalent standard and members are updated with changes.
- All dietary requirements are considered, however we cannot guarantee a 100% allergen free environment.
- ACS reserves the right to prohibit entry or eject any person from an ACS event based on behaviour deemed inappropriate by ACS staff, its agents and/or others working under its authority.
- Filming or streaming by attendees is not permitted. If an attendee is found to be doing so they will be asked to leave the event immediately and further action may be taken.
- Photography and/or filming may take place during this event, by accepting these terms you consent to this. Please let a member of ACS know if you do not want your picture taken.
COVID-19 Event Attendance Compliance
By registering to attend an ACS in person event you are agreeing to the below terms and conditions
- If an attendee is displaying flu or cold like symptoms in the days leading up to the event and therefore is not able to attend, ACS will refund the registration fee.
- If an attendee comes to an event and is displaying flu or cold like symptoms they will be asked to leave
- We ask all ACS members to respect the social distancing guidelines, if an attendee repeatedly disregards these guidelines, they may be asked to leave
- ACS reserves the right to cancel the event within 24 hours' notice if either the speaker or the event host has advised us that they are exhibiting flu or cold like symptoms
- All attendees must provide a valid phone number and email address to be contacted on if there is reason to notify about a possible COVID-19 exposure
Personal information collection notice
By registering for this event, you are providing personal information to the Australian Computer Society. In accordance with the ACS Privacy Policy, ACS collects personal information through registrations and attendances at its events for the purposes of:
- organising and providing the various professional development events held by the ACS (including for example, courses, conferences, seminars, workshops, launches);
- processing and managing event registrations (including catering for dietary requirements);
- maintaining event attendance records;
- contacting registered event guests with information in regard to the event and seeking post-event feedback;
- communicating with you to in relation to future events or ACS products, courses, services, promotions or other products or services that ACS reasonably thinks may be of interest to attendees;
- processing and responding to attendee inquiries; and
- conducting research to improve its events and better understanding needs.
If the required information is not provided, we or any involved third parties, may not be able to respond to you, update you, or provide appropriate services or events to you.
We may obtain personal information directly from you or from someone who registers for the event on your behalf. If you provide us with personal information about another person, you must do so only with their consent and agree to make them aware of this privacy notice.
ACS may share your personal information with third parties for the collection purposes noted above or as set out in our Privacy Policy, where it is reasonably necessary for, or directly related to, one or more of our activities, or required by law.
When you register to participate in an overseas event, we may send personal information we collect overseas.
See our Privacy Policy at https://www.acs.org.au/privacy-policy.html for more information about our privacy practices.