ACS Tech Series: Human Centred Business Process Improvement [In-Person]
Come and join Canberra members for an in-person event, as our industry experts will share their insights on how to enable customers and employees to realise improved organisational outcomes supported by appropriate technologies. You will also learn from real case studies on organisations that got it right and, more importantly, organisations that learnt lessons the hard way.
National Press Club of Australia, Canberra, 16 National Circuit, Barton, ACT, 2600
Tue 03 May 2022 05:00 PM AEST
Duration: 2.0 hours
Register by Thu 28 Apr 2022 05:00 PM AEST
Contact Event Organiser
In Person
CPD Hours: 2
Skills Level: Business process improvement (BPRE) -> Level 5
About this event
Organisations today are evolving quicker than ever before. Team members need to support the strategic objectives and ensure the customer and the employee remains at the centre of all decision-making processes. But how can you ensure they remain central when technology tends to be outcomes-driven and generally built around efficiencies and automation?
In addition to strong technical skills, the workers of the future will require people-enabling skills. Skills such as change management, process improvement and stakeholder management – to help employees distinguish themselves from the masses and support a customer-centric vision. Customer and employee experience, user-accessible interfaces and simplification of processes are key to ensuring the success of any ICT program of work.
Come and join Canberra members for an in-person event, as our industry experts will share their insights on how to enable customers and employees to realise improved organisational outcomes supported by appropriate technologies. You will also learn from real case studies on organisations that got it right and, more importantly, organisations that learnt lessons the hard way.
Event run sheet
5:00 PM – 5:15 PM (15 min): Arrival & registration. QR code scanning
5:15 PM – 5:20 PM (5 min): MC and introduction
5:30 PM – 6:20 PM (50 min): Presentation and Q & A
6:20 PM – 6:25 PM (5 min): Event wrap up
6:25 PM – 7:00 PM (35 min): Networking opportunity and refreshments
*Please join us for refreshments after the presentation.
**This event is sponsored by Synergy Group Australia.
***Parking: To access the Members car park enter the code 8318 (followed by the arrow key) into the keypad to open the boom gate
IMPORTANT NOTICE FOR ATTENDEES - COVID-19 SAFETY PLAN (Events):
1) Face mask: Wearing a mask is optional.
2) ACS event registration QR code: Upon your arrival, please make sure to have your ACS event registration QR code visible and ready for scan at the registration desk where your attendance will be recorded. You can find your QR code in your ACS event confirmation email and a reminder sent to you three days before the event; you can provide the QR code via your phone or a printed copy or a screenshot of your email etc.
3) Event Cancellation & Refund: All cancellations must be processed through the website, a refund will only be considered if it is at least 5 working days prior to the event.
4) Photography and/or filming may take place during this event, by accepting these terms you consent to this. Please let the ACS event manager know if you do not want your picture taken.
Speakers
Speaker
Valerie Papin
Driven by a passion of making data ‘speak’ to assist effective analysis and decision making. Valerie believes that no system works without proper processes and engaged users. Valerie understands that keeping the employee experience positive during a delivery program is the key to success.
Valerie has spent the last two decades delivering major transformation programs by operating as a human-centred, collaborative leader focused on empowering teams through meaningful challenges in North America, Japan and Australia.
Valerie has spent the last two decades delivering major transformation programs by operating as a human-centred, collaborative leader focused on empowering teams through meaningful challenges in North America, Japan and Australia.
Speaker
Rebecca Armstrong
A digital specialist, Rebecca is passionate about enabling organisations to realise improved business process outcomes supported by technologies. Rebecca expertise is enhancing digital transformation outcomes and improved employee experience by effectively engaging with organisational communities. She has successfully led multiple programs involving AI initiatives, an award-winning CRM deployment, and a major client experience improvement program increasing personalisation and seamless client journeys.
Speaker
Greg Thompson
Greg is a senior executive with a successful track record as a business, government and project delivery leader. His career has focused on business process improvement supported by appropriate technologies in the many industry sectors, Greg has successfully led large teams delivering major transformation programs. He has a strong track record in client and employee advocacy in those programs, long believing that the employee experience is the key to successful transformations, increasing take-up rates and usability.
Proudly sponsored by
Event Location
National Press Club of Australia, Canberra, 16 National Circuit, Barton, ACT, 2600
Read
Event Terms & Conditions
Registration
- Payment in full is required the time of booking in order for the registration to be valid.
- To avoid disappointment, ensure you pay for your booking(s) before the registration closing date. Anyone that has not received a confirmation email will not be on the event attendance list and therefore will not be admitted to the event.
- Online registration ends at the time stated on the event registration page.
Cancellation and Refund
All cancellations must be processed through the website, a refund will only be considered if it is at least 3 working days prior to the event.
Disclaimer
- ACS reserves the right to change the program at any time. Every effort will be made to ensure a program of equivalent standard and members are updated with changes.
- All dietary requirements are considered, however we cannot guarantee a 100% allergen free environment.
- ACS reserves the right to prohibit entry or eject any person from an ACS event based on behaviour deemed inappropriate by ACS staff, its agents and/or others working under its authority.
- Filming or streaming by attendees is not permitted. If an attendee is found to be doing so they will be asked to leave the event immediately and further action may be taken.
- Photography and/or filming may take place during this event, by accepting these terms you consent to this. Please let a member of ACS know if you do not want your picture taken.
COVID-19 Event Attendance Compliance
By registering to attend an ACS in person event you are agreeing to the below terms and conditions
- If an attendee is displaying flu or cold like symptoms in the days leading up to the event and therefore is not able to attend, ACS will refund the registration fee.
- If an attendee comes to an event and is displaying flu or cold like symptoms they will be asked to leave
- We ask all ACS members to respect the social distancing guidelines, if an attendee repeatedly disregards these guidelines, they may be asked to leave
- ACS reserves the right to cancel the event within 24 hours' notice if either the speaker or the event host has advised us that they are exhibiting flu or cold like symptoms
- All attendees must provide a valid phone number and email address to be contacted on if there is reason to notify about a possible COVID-19 exposure
Personal information collection notice
By registering for this event, you are providing personal information to the Australian Computer Society. In accordance with the ACS Privacy Policy, ACS collects personal information through registrations and attendances at its events for the purposes of:
- organising and providing the various professional development events held by the ACS (including for example, courses, conferences, seminars, workshops, launches);
- processing and managing event registrations (including catering for dietary requirements);
- maintaining event attendance records;
- contacting registered event guests with information in regard to the event and seeking post-event feedback;
- communicating with you to in relation to future events or ACS products, courses, services, promotions or other products or services that ACS reasonably thinks may be of interest to attendees;
- processing and responding to attendee inquiries; and
- conducting research to improve its events and better understanding needs.
If the required information is not provided, we or any involved third parties, may not be able to respond to you, update you, or provide appropriate services or events to you.
We may obtain personal information directly from you or from someone who registers for the event on your behalf. If you provide us with personal information about another person, you must do so only with their consent and agree to make them aware of this privacy notice.
ACS may share your personal information with third parties for the collection purposes noted above or as set out in our Privacy Policy, where it is reasonably necessary for, or directly related to, one or more of our activities, or required by law.
When you register to participate in an overseas event, we may send personal information we collect overseas.
See our Privacy Policy at https://www.acs.org.au/privacy-policy.html for more information about our privacy practices.